Privacy Policy

Last updated: March 2026 | CNRENTALCAR

1. Introduction

CNRENTALCAR ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our airport transfer services.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and WhatsApp contact details provided when booking.
Travel Information: Flight number, arrival/departure date, pickup and drop-off locations, number of passengers.
Payment Information: Payment method details processed securely through our payment partners. We do not store full card numbers.
Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via Google Analytics).
Communications: Messages sent via WhatsApp or email for booking inquiries and support.

3. How We Use Your Information

We use the information we collect to:

Process and confirm your airport transfer bookings
Communicate with you about your booking, including driver details and updates
Monitor your flight and adjust pickup times accordingly
Process payments and send invoices
Provide customer support via WhatsApp
Improve our website and services through analytics
Send service-related notifications (not marketing without consent)

4. Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects anonymous usage data including pages visited, time on site, and general geographic location. This data is aggregated and does not identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. WhatsApp Communications

When you contact us via WhatsApp, your messages and contact information are processed through WhatsApp's platform, subject to WhatsApp's own privacy policy. We use WhatsApp solely for booking coordination and customer support. We do not share your WhatsApp contact with third parties.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Assigned Drivers: Your name, flight details, and contact number are shared with your assigned driver to facilitate your pickup.
Payment Processors: Secure payment platforms (Visa, Mastercard, Alipay, WeChat Pay) to process transactions.
Legal Requirements: When required by law or to protect our legal rights.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 3 years for accounting and legal purposes. You may request deletion of your data at any time by contacting us.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to object to processing of your data
Right to data portability

To exercise any of these rights, please contact us via WhatsApp at +86 181 4954 5242 or email us through our website.

10. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data via Google Analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

WhatsApp: +86 181 4954 5242
Website: chinatourcar.com
Address: Office 07, 3rd Floor, Building 181a, Phase I, THF City Plaza, No. 6, Banzhong Road, Xindian Town, Jin'an District, Fuzhou City, Fujian Province, China